Driving a future of impactful value that matters most to your customers

Deliver on customer expectations with SAP customer experience

Unleash the full power of adaptability, data intelligence, and frictionless expansion

Banking and insurance organizations are undergoing a remarkable transformation driven by the increasing demand for personalized and customer-centric experiences. Customers are no longer settling for traditional services. Instead, they want solutions tailored to their unique needs and preferences.

Keep customers delighted with meaningful outcomes

1

Unlock customer understanding through hyper-personalization

2

Accelerate brand engagement on your customers with precision

3

Deliver your customer promises with true transparency throughout the journey

Top organizational priorities for improving revenue growth

  • 34% focus on introducing new products and services
  • 33% seek to improve their customer experience
  • 32% enhance brand recognition and reputation

Turn market opportunities into bottom-line realities

  • Prioritize your customers’ needs in every aspect of your operations
  • Consolidate data organization-wide to create distinct customer profiles
  • Gain and share a profound understanding of your customers and their preferences

Win customers' trust and loyalty with intelligent engagement

  • Personalize experience with AI to make customers feel uniquely valued
  • Connect with and comprehend clients on their terms while securing their privacy
  • Improve upselling outcomes through machine learning and intelligent automation

Accelerate your growth with outcomes that matter

  • Provide customers and employees with a smooth, consistent, and personalized experience
  • Support compliance and operational processes with extensible and adaptable data models

Customer Experience for insurance

The evolving demands of insurance customers are leaning towards greater transparency and more engaging sales experiences. Insurance will become an integral component of various products and services, enhancing their overall value proposition. As customer demands continue to evolve, the insurance industry is hurtling toward an era of ground-breaking change. Staying ahead in this dynamic landscape lies in your ability to embrace change and adapt in ways that grasp significant opportunities and provide more value. To maintain a leading position in the insurance sector, acknowledging and harnessing technological advancements is crucial. Go into the driver's seat with the SAP Customer Experience Suite and msg global solutions.

Unlock advanced business models as profitable opportunities

  • Smoother, more efficient operations
  • Personalized interactions between clients and agents
  • Impactful outcomes through automated claims processing
  • Deeper insights and increased transparency from aggregated customer data

Achieve critical advantages including…

  • Enhanced productivity and operational efficiency
  • Expanded customer reach with a broader service portfolio
  • Higher customer satisfaction with elevated user experiences
  • Faster launch of new products, services, and business models
  • Deliver outcomes that matter with agility and trust

Customer Experience for banking

When your bank's success relies on every innovation it pioneers, the power of creativity is essential. Customer Experience (CX) plays a pivotal role in the success of navigating through a digital transformation. It encompasses the entirety of a customer's interaction with a bank, from the initial onboarding process to ongoing engagement. In a digital landscape, where competition is fierce and customer expectations are continually rising, making a positive CX becomes a strategic differentiator.

Attain crucial benefits

  • Reinvestment of enhanced operational efficiencies into ongoing growth
  • Higher customer satisfaction with elevated user experiences and less risk
  • New revenue streams through expanded customer reach and a broader services portfolio
  • Expanded brand value through improved Environment, Social, and Governance (ESG) practices

Deliver outcomes that matter

  • Keep your customers' promises
  • Give customer complete transparency across banking operations
  • Create quality products and services
  • Make connections that endear customers to your brand
  • Control spending on digital transformation initiatives

Push your business to new heights with the right partner

msg global solutions as a co-development and SAP Partner of the Year has long-term expertise in the Financial Services Industries and SAP Customer Experience sector.

Operating from offices across the globe, we are ready to support our customers worldwide.

What kind of services do we offer to help you continuously grow your business and keep customers satisfied?

Development & Implementation Services:

  • Custom application and module development within SAP CX Suite
  • Tailored SAP Customer Experience Suite migration and deployment
  • Efficient integration of SAP CX solutions into an existing landscape
  • Smooth transition and minimal disruption during implementation

Consultancy Services:

  • Expert consultation to assess your unique financial service needs
  • Strategic planning for SAP CX Suite customization
  • Optimization recommendations to enhance customer engagement and operational efficiency
  • Customer-centric business model transformation

By combining these service offerings with the SAP Customer Experience Suite, we help financial organizations streamline operations, boost customer satisfaction, and stay competitive in a rapidly evolving industry.

1400+

employees

€150m

revenue 2022

23

countries